Chapter 14 Quiz

1. The tendency for people to actively seek out information that confirms their pre-existing opinions is known as _____.
a. Confirmation bias
b. Obscuring ownership tendency
c. Error deflection tendency
d. Error conceptualization bias

2. Your authors suggest that you use similar “radar screens” when you’re in the refining mode and when you’re in the exploring mode.

a. True
b. False
3. What does the research show regarding the error detection practices used by well-led vs. less well-led organizations?
a. Well-led focused on fewer issues to monitor than less well-led
b. Well-led focused on more issues to monitor than less well-led
c. There is not a significant difference between the two types of organizations

4. The most common type of error most organizations recognize is in what area?

a. Scheduling
b. Public relations
c. Customer service
d. Management of information
5. The U.S. Army is noteworthy in error management because it shifted away from a strict hierarchical approach when managing errors.
a. True
b. False
6. Which of the following responses best illustrates a Progress Maker’s retort?
a. “Don’t’ blame me—I was involved in another aspect of the production of the brochure.”
b. “Someone else was supposed to check the final edition.”
c. “The decision to go with this design was made by a committee.”
d. “Who made the decision is really less important than making sure we meet our obligations to our customer.”