Chapter 11 Quiz

1. The concept of “enlarging the circle of engagement” is akin to “participative management.”
a. True
b. False

2. George C. Marshall was successful by building a critical mass of advocates that included people of all political persuasions, biases and skills.

a. True
b. False
3. Your authors recommend that a collaborative communication manner seeks
a. harmony over efficiency
b. efficiency over harmony
c. none of the above
4. To create a collaborative environment, leaders should discourage people from expressing doubt but encourage them to ask penetrating questions.
a. True
b. False
5. A personal “Instruction Manual”...
a. Is a way to explore and respect differences in team members
b. Includes such items as pet peeves
c. Encourages team members to make candid self-assessments and then share those with others
d. All of the above
e. a and c